Shipping
We ship worldwide! Orders typically arrive within 5–20 business days, depending on your location. Please note that processing times may vary during high-demand periods.

Refund Policy
At BoujElle, we want you to love your purchase. Please read our policy carefully before placing an order.

Returns & Refunds
If an issue occurs due to our error — such as receiving a defective item or the wrong product — please contact us at [your email here] to arrange a return. Items must be unused and in original condition with tags attached. Once approved, we will offer a full refund or exchange. Returns are only accepted within 14–30 days of purchase.

Please note that sale items are final and not eligible for refunds or exchanges.

If the error is on the customer’s end (e.g. wrong size, colour, or change of mind), you have a 12-hour window from purchase to request a change. After this, if your order has already been processed or shipped, we cannot guarantee changes or cancellations.

We may offer exchanges at our discretion for sizing or preference, provided items are in original condition. Return shipping costs are the responsibility of the customer.

How to Request a Return or Exchange
Email [your email here] with:

• Your order number
• A photo of the item
• A clear image of the size tag
• Any relevant details about the issue

This helps us process your request quickly.

Important Notes

• Full refunds are only issued if the error is on our end
• Items must not show signs of wear, washing, or damage
• For hygiene reasons, some items (e.g. intimate wear) may not be eligible for return

Refund Method
Approved refunds will be returned to your original payment method within 5–10 business days.

Contact Us
For any questions, please contact us:
📧 Fill out the form on the contact page