Refund policy


If We Made an Error

If you receive an incorrect, damaged, or defective item, please fill out the form on the contact page.

To be eligible:

  • The item must be unworn, unwashed, and in its original condition.
  • All original tags and packaging must be attached.

Once approved, we will provide either:

  • A full refund, or
  • A replacement for the correct item.

Order Changes & Cancellations

If you entered the wrong size, colour, or shipping details, please contact us within 12 hours of placing your order.

After 12 hours, orders begin processing and cannot be modified or cancelled.

To request a change, please fill out the form on the contact page

Returns & Exchanges

We understand that sizing and preferences can vary.

You may request a return or exchange within 14 days of delivery, provided that:

  • The item is unworn.
  • The item is unwashed.
  • All original tags remain attached.
  • The item is returned in its original packaging.

Please note:

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • Once your return has been inspected and approved, you may receive either:
    • Store credit
    • An exchange
    • A refund (where applicable)

Non-Returnable Items

The following items cannot be returned:

  • Sale items
  • Clearance items
  • Gift cards
  • Worn, washed, or damaged items
  • Items without original tags
  • Final sale items

Return Request Requirements

To request a return or exchange, please fill out the form on the contact page:

  • Your order number
  • Your full name
  • Clear photos of the item
  • A brief explanation of the issue (if applicable)

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been approved.

Faulty or Damaged Items

If your order arrives damaged or has a manufacturing fault, please contact us within 7 days of delivery.

Include clear photos of the item and packaging so we can assess the issue promptly.

If approved, we will provide either:

  • A replacement
  • A full refund
  • Store credit (if preferred)

Shipping & Delivery

Once your order has been shipped, delivery is managed by the shipping carrier.

If your parcel experiences delays, we will gladly assist you by:

  • Providing tracking updates
  • Contacting the carrier on your behalf
  • Opening an investigation where necessary

Lost or Stolen Packages

If tracking shows your parcel as Delivered, Boujelle is not responsible for lost or stolen packages.

However, we will do our best to assist you in working with the shipping carrier to investigate the issue.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Unfortunately, we cannot offer refunds or replacements for orders delivered to an incorrect address provided by the customer.