Shipping policy


Last Updated: June 2026

Thank you for shopping with Boujelle. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–5 business days.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.

Please note that orders are not processed on weekends or public holidays.

Shipping Times

Estimated delivery times are:

Australia: 10–20 business days

New Zealand: 10–20 business days

United States: 10–20 business days

Canada: 10–20 business days

United Kingdom: 10–20 business days

Europe: 10–20 business days

Delivery times are estimates only and may vary depending on your location, customs processing, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

Please allow up to 72 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authority.

Any additional charges are the responsibility of the customer.

Delayed Deliveries

While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to:

  • Customs clearance
  • Severe weather
  • Courier disruptions
  • High shipping volumes
  • Public holidays

Boujelle is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for ensuring all shipping information is accurate before placing an order.

If an incorrect address is provided, please contact us within 12 hours of placing your order.

Once an order has been dispatched, we cannot guarantee that shipping details can be changed.

Lost or Stolen Packages

If your tracking information shows your parcel has been delivered, Boujelle cannot be held responsible for lost or stolen packages.

If your package is delayed or appears to be lost in transit, please contact us on the contact page, and we will assist by contacting the shipping carrier and investigating the issue.

Multiple Packages

In some cases, your order may arrive in separate shipments. If this occurs, each package will have its own tracking information.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Boujelle

📧 Fill out the form on the contact page